Service Guarantee

Our commitment is to strive towards providing you with the highest standard of service.  Promises are easily made and just as easily forgotten.  We believe that you should only ever make promises you can keep.  We believe that we are unique to make these commitments through our service guarantee.

We guarantee

  • To respond to your telephone calls within 24 hours
  • To respond to fax and email requests with 48 hours
  • To not make excuses but provide solutions
  • To provide you with a comparative market analysis of the rental market value by comparing your property to similar properties
  • To advertise for prospective tenants on the companies available websites, to display the property on our rental listing sheet, erect a “To Let” sign where applicable and circulate rental
  • To accompany all prospective tenants to the property – we do not hand out keys
  • To interview all prospective tenants prior to approval
  • To carry out thorough tenant reference checks including
  • To sight tenant photo identification
  • Check and approve application forms with 24 hours of receipt
  • To prepare a detailed condition report and inventory list if applicable
  • To prepare all documentation in accordance with the Residential Tenancies Act
  • To collect a full rental bond prior to the tenant receiving the keys
  • To carry out regular property inspections and forward a detailed report to our lessor
  • To monitor arrears on a daily basis and promptly issue the appropriate notices
  • To review the rent at least once a year
  • To arrange repairs and maintenance in accordance with your instructions
  • To carry out final inspections and correctly administer the rental bond monies
  • To offer FREE market appraisals and/or photo, per year upon request
  • To give expert advice with regard to the application of Residential Tenancies Act
  • To have a thorough knowledge of the Anti-Discrimination and Privacy Act
  • To account to you your rental monies within two business days of receipt
  • To administer all funds through an audited trust account
  • To use a quality system with checklists to reduce human error

If you feel that we are not offering you the above services you may cancel your management agreement with our office or we will refund you the last three months management and collection fee from the time you notify the Principal.