Emergency Contact Details

If you request urgent repairs on your rental property, the landlord or agent must respond within 24 hours.

Urgent Rental Property Repairs are:

  • A burst water service
  • A blocked or broken toilet system
  • A serious roof leak
  • A gas leak
  • A dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • A failure or breakdown of any essential service or appliance provided by your landlord or agent for hot water, water, cooking, heating, or laundering
  • Failure or breakdown of the gas, electricity, or water supply
  • Any fault or damage in the premises that makes the premises unsafe or insecure
  • An appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
  • A serious fault in a lift or staircase

** Notice: Tenants will be liable for extra cost involved for maintenance called out that’s not emergency.


Please contact your rental property manager first and then refer to the following:


In case of Emergency and Life Threatening Items please contact 000



Response Electrical – Fernando.

Phone: 0423664636 – 03 9318 8923



Focus Plumbing – Jason.

Phone: 0418 368 934 – 03 9471 2833


Electrical Appliances

Active Appliances – 9369 5296



Wynns Locksmiths – 03 9495 1122


Carpet and Water Damage

Blue Swan Carpet Cleaning – 0419 378 892


Non-Apartment Emergencies

SES (State Emergency Services) – 132 500